SHIPPING & RETURNS
For ready-to-wear garments (if the model is available), accessories and perfumes, the order will be processed and shipped within 1-3 days.
Once we ship your order, you will receive a notification with a tracking number. Within 48 hours (as for smaller settlements it may take up to 2-3 working days) it will be at the address you specified or at an ECONT office, depending on your wish.
We offer FREE delivery in Bulgaria for all orders over 90 lv. The shipping rate of all orders under 90 lv. is between 6 lv and 15 lv.
International delivery (outside Bulgaria) can take from 3 to 10 working days.
We offer FREE worldwide delivery for all orders over €100. The shipping rate of all orders under €100 depends on the country of delivery and is between €10 and €20.
You may return any product ordered on radichev.com within thirty (30) calendar days from the delivery date. Returned products must be in their original commercial condition: unused, untreated, with all tags attached and in the original packaging.
The sale of custom-tailored clothing (formal and wedding dresses, belts in individual sizes) is a final sale. We do not offer returns and/or exchanges on customised items.
With each shipment, you will receive an exchange and return form which you must complete and send back to us with the goods you wish to return or exchange.
For more information about exchanging and returning products, you can contact us at (+359) 897 003 083 or write to us at firstname.lastname@example.org
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as custom-tailored orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.