HOW DO I REGISTER OR SIGN IN on radichev.com?
Can I place an order without being registered?
WHAT IF I CAN'T REMEMBER MY PASSWORD?
CAN I MAKE CHANGES TO MY ORDER?
HOW DO I CANCEL MY ORDER?
CAN I ORDER A PRODUCT BY PHONE?
Can I shop in person?
WHAT PAYMENT METHODS DO YOU ACCEPT?
IS MY DATA PROTECTED WHEN SHOPPING AT RADICHEV.COM?
When you place an order or access your account information, we use a secure socket layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorised use.
SHIPPING & RETURNS
When my order will be delivered?
Once we ship your order, you will receive a notification with a tracking number. Within 48 hours (as for smaller settlements it may take up to 2-3 working days) it will be at the address you specified or at an ECONT office, depending on your wish.
International delivery (outside Bulgaria) can take from 3 to 14 working days.
How do I return an item?
We are proud to offer our customers some of the most risk-free and easy returns and exchanges policies.
You may return the product ordered on radichev.com within thirty (30) calendar days from the delivery date. Returned products must be in their original commercial condition: unused, untreated, with all tags attached and in the original packaging.
The sale of custom-tailored clothing (formal and wedding dresses, belts in individual sizes), perfumes, underwear and beachwear is a final sale. We do not offer returns and/or exchanges on customised items.
With each shipment you will receive an exchange and return form which you must complete and send back to us with the goods you wish to return or exchange.
For more information about exchanging and returning goods, you can contact us at (+359) 897 003 083 or write to us at email@example.com
Can I change the shipping address?
How much does shipping cost?
What sizes are available?
Made-to-order products: we can also create the product to your exact measurements so that the formal dress, wedding dress or belt fits you perfectly.