SHIPPING, RETURNS AND CANCELLATIONS

SHIPPING

For in-stock ready-to-wear items, accessories and perfumes, orders are processed and handed over to the courier within 1 to 3 business days.

Once your order has been dispatched, you will receive a notification with a tracking number. Deliveries are made to the address, courier office, locker or other available collection point selected during checkout.

For orders within Bulgaria of €80 or more, delivery to a SPEEDY or PIGEON office is free of charge.

For orders under €80, as well as when another delivery method is selected, the shipping cost is calculated automatically at checkout based on the selected courier, delivery method and shipment details.

Delivery within Bulgaria usually takes up to 48 hours after dispatch. For some locations and during busier periods, delivery may take 2–3 business days.

International deliveries usually take between 3 and 14 business days, depending on the destination country, selected courier and local conditions. International shipping costs are calculated at checkout before the order is completed.

RADICHEV may offer additional free-shipping promotions or special delivery conditions during selected campaigns. Where applicable, these will be clearly stated on the website or during checkout.

Delivery times are indicative. Delays may occur during public holidays, periods of high courier demand, adverse weather conditions, customs procedures for international shipments or other circumstances outside RADICHEV’s reasonable control.

RETURNS AND RIGHT OF WITHDRAWAL

RADICHEV offers a 30-day return period for eligible products purchased from radichev.com, starting from the date on which you receive the last item in your order.

This extended return period does not limit your statutory right to withdraw from an online purchase within 14 days of receiving the goods.

To request a return, please contact us at info@radichev.com or, where available, submit a return request through your customer account.

You may use our Return and Exchange Form, but this is not mandatory. A clear statement confirming that you wish to return the product is sufficient. Please include your order number, name and contact details.

Returned products should be sent to:

RADICHEV
81 Gornivodensko Shose
4230 Asenovgrad
Bulgaria

The direct courier cost of returning a product due to a change of mind is borne by the customer.

If the product received is defective, damaged, incorrect or does not correspond to the order, please contact us before returning it. Where the return is due to such an issue, the applicable return costs will be borne by RADICHEV.

Please do not send return parcels with cash on delivery. Parcels sent with cash on delivery will not be accepted.

CONDITION OF RETURNED PRODUCTS

Returned products must be unworn, unwashed and free from signs of use beyond what is reasonably necessary to inspect the product. All labels, protective elements and original packaging should be retained where applicable.

Where a product shows signs of wear, washing, treatment, damage or other handling beyond what is necessary to inspect it, and this results in a reduction in its value, the refunded amount may be reduced accordingly.

SWIMWEAR, UNDERWEAR AND PERFUMES

Swimwear and underwear supplied with hygiene seals or protective elements should be returned with those elements intact.

For returns made under RADICHEV’s extended 30-day return policy, perfumes must be unopened, with the original packaging, protective film and seal intact where applicable.

Any restrictions applicable to sealed or hygiene-sensitive products are applied only to the extent permitted by applicable consumer law.

These conditions do not affect your rights where a product is defective, damaged, incorrect or otherwise does not correspond to the order.

MADE-TO-ORDER AND PERSONALISED ITEMS

Products produced according to individual measurements, personalised alterations or specific requirements provided by the customer cannot be cancelled or returned once production has begun, except where required by applicable law.

This includes garments or accessories made to personal measurements or modified specifically for an individual customer.

This limitation does not affect your rights where a product is defective, damaged or does not correspond to the agreed specifications.

EXCHANGES

If you would like to exchange an item for a different size, colour or model, please contact us first at info@radichev.com or by phone on +359 877 777 601.

Exchanges are subject to availability and are processed after the returned item has been received and inspected.

Courier costs associated with an exchange requested by the customer are borne by the customer.

If an exchange is required because the product received is defective, damaged, incorrect or does not correspond to the order, please contact us and we will provide further instructions.

CANCELLATION OF UNSHIPPED ORDERS

You may request cancellation of an order before it has been handed over to the courier by contacting us at info@radichev.com or, where available, through your customer account.

Please contact us as soon as possible. If the order has already been dispatched, it will need to be handled as a return under the conditions stated above.

Orders made to individual measurements, with personalised alterations or according to specific customer requirements may no longer be cancelled once production has begun.

DAMAGED, INCORRECT OR NON-CONFORMING PRODUCTS

Please inspect your order after delivery.

If an item is damaged, defective, incorrectly sent or does not correspond to your order, please contact us as soon as possible at info@radichev.com, stating your order number and, where possible, attaching photographs of the product and packaging.

We will review the case and provide instructions regarding return, replacement, repair, price reduction or refund, as applicable.

REFUNDS

Once we receive and inspect a returned product, we will notify you regarding the status of the return.

For returns made under RADICHEV’s extended 30-day return policy, approved refunds will be issued using the original payment method after the returned product has been received and inspected.

Where you exercise your statutory right of withdrawal within the legal 14-day period, we will reimburse the payments due to you, including the cost of the standard delivery method offered for your order. Any additional delivery cost resulting from choosing a more expensive delivery option is not refundable beyond the cost of standard delivery.

Refunds due under the statutory right of withdrawal are issued without undue delay and no later than 14 days after we are informed of your decision to withdraw. We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

The time required for the refunded amount to appear on your card, bank account or other payment method may depend on your bank or payment provider.

CONTACT

For questions regarding shipping, returns, exchanges or cancellations:

Phone: +359 877 777 601
Email: info@radichev.com